Your privacy is important to us. It is RCM Restoration Services’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://rcmrestorationservices.net, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of February 4, 2026
Last updated: February 4, 2026
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
We may collect the following types of personal information:
When you provide your mobile phone number and consent to receive SMS communications from RCM Restoration Services, we may collect:
Your mobile phone number
Your express written consent to receive SMS messages
The date and time of your consent
The method used to provide consent (for example, an online form)
The specific types of messages you consented to receive
SMS consent communication: The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Optional checkbox disclosure (online forms): If you choose to opt in using our contact form or request form, the optional checkbox includes the following statement:
“By checking this box, you agree to receive SMS messages from RCM Restoration Services related to appointment reminders, project updates, and billing notifications. You may reply STOP to opt out at any time. Reply HELP to 770-716-2392 for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our privacy policy page and Terms & Conditions.”
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We collect and use your personal information for the following purposes:
If you have provided express written consent, we may use your mobile phone number to send you:
We will only send SMS messages for the purposes you have explicitly consented to receive.
By providing your mobile phone number and consenting to receive SMS messages from RCM Restoration Services, you agree to the terms below.
1) SMS consent communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2) Types of SMS communications
If you have consented to receive text messages from RCM Restoration Services, you may receive messages related to: appointment reminders, follow-up messages, project status updates, account notifications, and billing updates. Promotional messages are only sent if you specifically consent to receive them.
3) Message frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments, project updates, or account status.
4) Potential fees for SMS messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5) Opt-in method
You may opt in to receive SMS messages from RCM Restoration Services by submitting an online form that includes the optional SMS consent checkbox.
6) Opt-out method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. You may also contact us directly to request removal from our messaging list.
7) Help
If you are experiencing any issues, reply “HELP” to any SMS message you receive. You can also get help directly by calling 770-716-2392 or contacting us through our website contact form.
8) Standard messaging disclosures
Message and data rates may apply. You can opt out at any time by texting “STOP.”
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address or phone number when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future.
SMS Consent Records: We retain records of your SMS opt-in consent, including the date, time, and method of consent, for compliance purposes and to honor your communication preferences. If you opt out of SMS communications, we will retain your opt-out preference to ensure we do not send you further messages.
If your personal information is no longer required for its original purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
Important Note Regarding SMS Communications: No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. We may use third-party SMS service providers solely to deliver messages you have opted in to receive. These providers are not permitted to use your information for their own marketing or any purpose other than supporting our messaging program.
Third parties we currently use include:
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the opt-out facilities provided in the communication.
Email Communications: You can click the “unsubscribe” link included in any marketing email we send you.
SMS Communications: Reply STOP or UNSUBSCRIBE to any SMS messages we send you. You will receive a confirmation message confirming your opt-out. If you wish to resubscribe, reply START or contact us directly.
SMS privacy note: Your SMS opt-in consent will not be shared with third parties for marketing purposes.
Direct Contact: You may also contact us directly using the contact information provided in this privacy policy to opt out of any communications.
In certain cases, we may request additional information to verify your identity before processing your opt-out request.
Please be aware that even if you opt out of communications, we may still contact you when necessary for non-promotional purposes, including, but not limited to:
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
The following section includes provisions that comply with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the residents of those states. Specific references to a particular state (in a heading or in the text) are only a reference to that state’s law and applies only to that state’s residents. Non-state specific language applies to all of the states listed above.
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “How We Use Your Information” section, including to provide and manage our Service.
You have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
To exercise any of these rights, please contact us using the details provided in this privacy policy.
In addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
For any questions or concerns regarding your privacy, including questions about SMS communications, you may contact us using the following details:
Taryn Durr
RCM Restoration Services
https://rcmrestorationservices.net/contact/
For SMS-specific inquiries:
